Catering Manager 4

About the job

• You will lead the planning and execution of catering operations to deliver exceptional service and drive business success. Combining creativity with practical insights, you’ll ensure memorable client experiences while supporting growth and efficiency. Working collaboratively across teams, you will help develop and implement strategies that strengthen client relationships and promote ongoing success.
• Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

What’s in it for you

• Manage and oversee catering events to ensure seamless execution and exceptional client experience.
• Motivate, coach, mentor, and develop frontline staff to maximize performance and growth.
• Recruit, train, and lead a team of supervisors and frontline employees to achieve operational excellence.
• Collaborate closely with clients and operational leaders to align goals and deliver tailored solutions.
• Develop menus and manage costing to balance creativity, quality, and profitability.

What you’ll bring

• Extensive catering knowledge with the ability to analyze data and make informed decisions that drive operational success.
• Strong client service orientation, adept at building lasting relationships and delivering exceptional experiences.
• Proven leadership skills, including motivating teams, delegating effectively, and managing performance to achieve high standards.
• Expertise in coordinating and directing complex catering operations while resolving conflicts smoothly and efficiently.
• Ability to collaborate across functions and regions, ensuring alignment and consistency in service delivery and strategic goals.

Requirements

• Education Requirement: Bachelor’s Degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years
• Oversee Zoellner Arts Center Events and Concessions including the Concessions Supervisor
• Manage the Iacocca Conference Center including booking events, tours, onsite contact for events as needed and ensure
• Assist in coordination of delivers around campus for all units
• Treats staff with respect and common courtesy.
• Assume responsibility for handling guest-related issues during or following an event.
• Oversees on daily or weekly bases to ensure standards are met including Uniforms, Pest Control, HAACCP and NSF at
• Iacocca Conference Center and Zoellner Arts Center
• Responsible for overseeing the catering operation including transportation across campus, equipment, logistics, vehicle fleet.
• Continue growing employee training program with an advanced server training, begin training for cashiers, utility and chef
• Oversee Supervisors responsible for equipment organization, cleaning check list, ensure Daily, Weekly and Monthly
• Safety checklists are complete, and staff is continually following all safety and sanitation policies.
• Walk around of all catering areas ensuring safety and sanitation practices are being followed
• Department Meetings cover as needed
• Assist with the completion of weekly huddles, safety, customer service and ambassador programs

Must Have

• Bachelor's degree or equivalent experience.
• At least 3 years of management experience.
• Candidate would need to have a ton of very heavy and high-volume catering experience
• Catering, events, and conference operations: Relevant capability to oversee catering operations, events and concessions, and conference-center activities, including event bookings, tours, onsite event support, campus deliveries, transportation, equipment, logistics, and vehicle fleet.
• Operational and people management: Relevant capability to supervise staff and supervisors, support employee training and development, handle guest-related issues, oversee operational standards, and ensure compliance with safety, sanitation, cleaning, and equipment-checklist procedures. This includes the stated oversight of uniforms, pest control, HAACCP and NSF standards, safety checklists, department meetings, huddles, customer service, and ambassador programs.

What we offer

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.