Imaging Service Engineer 3

About the job

• Take on a vital role in maintaining and advancing cutting-edge medical technology that directly supports patient care and clinical excellence. You will leverage your technical expertise and problem-solving skills to ensure equipment reliability, regulatory compliance, and cybersecurity readiness while collaborating closely with clinical teams and mentoring colleagues.
• The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

What's in it for you

• Perform advanced inspection, troubleshooting, repair, calibration, and maintenance of diagnostic imaging and therapeutic radiation equipment.
• Ensure compliance with regulatory standards and support safety initiatives, documentation, and audit readiness.
• Provide expert technical guidance and mentorship to staff, fostering professional development and consistent performance.
• Collaborate with clinical teams to identify and resolve technology-related issues impacting patient care and workflow.
• Lead or contribute to cybersecurity efforts including risk assessment, incident response, strategy implementation, and compliance with HIPAA and Joint Commission.
• Manage operational and fiscal responsibilities, including purchasing, resource planning, customer relations, and support of business development activities.

Additional Information

• Onsite / Hybrid / Remote: Onsite
• Direct-hire position.
• The imaging department supports approximately 4,000 pieces of equipment across 14 hospitals and around 250 medical centers and physician offices in Northeast Ohio.
• The department has approximately 11 team members. The role combines hands-on service work with technical escalation support, modality guidance, staff training, and participation in management meetings.
• The role offers exposure to leadership and potential future management development while remaining hands-on.

Requirements

• Education Requirement: Associate degree or bachelor's degree or equivalent experience
• Management Experience: 0-3 years
• Related Experience: 5-7 years

What you'll bring

• Financial acumen to manage complex healthcare technology operations and drive results.
• Excellent communication skills and a customer-focused approach to build relationships across diverse teams and stakeholders.
• Proven problem-solving skills and flexibility to adapt in a fast-paced, regulated environment.
• Deep knowledge of regulatory compliance with experience leading audits, remediation, and staff development.

Must Have

• 5–7 years of related experience - Experience with diagnostic imaging systems, including modalities such as MRI, CT, digital X-ray, fluoroscopy, C-arms, ultrasound, mammography, and nuclear medicine/PET systems. An experienced imaging service engineer is required, not someone new to the field.
• Deep knowledge of healthcare regulatory compliance, including experience leading audits, remediation activities, and staff development.
• 0–3 years of management experience, as specified in the job description.

Nice to Have

• GE fixed and portable equipment experience.
• Bone density system experience, an identified department need.
• Shimadzu red-room experience.
• Philips equipment experience, particularly angiography and portable systems.
• These are valuable additional capabilities, not separate mandatory requirements.

What we offer

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. A comprehensive benefits package is offered that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.